Privacy Policy for serovicaeon.com
Transparency about your information and how it is handled matters to us
Introduction to Our Privacy Practices
At serovicaeon.com, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and keep your personal information safe. Our aim is to help you understand your rights and our responsibilities, providing full transparency.
When you use our site, you share information with us—directly or automatically. We respect your choices and want you to be informed about what data we gather and why. This notice applies to all users accessing our services in Australia.
What Personal Data We Collect
We collect direct and automatic information to enhance your experience, improve our site, and ensure security for all users. Details gathered depend on how you interact with our services.
Information You Provide Directly
- • Basic account or profile details submitted through registration forms
- • Contact information such as email address or phone number
- • Feedback, reviews, or messages you choose to share with us
- • Transactional data from purchases or paid features
- • Preferences shared through surveys or site settings
Information Collected Automatically
- • Device type, browser information, and IP address when you visit
- • Site usage data such as pages visited and actions taken
- • Cookies that remember preferences and login states
- • Log files and error reports for technical improvements
- • Anonymised analytics to track site trends and performance
How We Use Your Information
Your data is used to improve functionality, personalise content, and communicate relevant updates. We prioritise user privacy in all our data handling processes.
- • To operate, maintain, and improve our digital services
- • To personalise your site experience and preferences
- • For customer support and issue resolution purposes
- • To process and fulfil your online transactions
- • To send newsletters or service notifications when requested
- • For analytics and insights to improve offerings
- • To protect against misuse and enhance security
Our Privacy Commitment: We are dedicated to securing your data using leading security practices, regular audits, and compliance with Australian privacy law. Your trust is important to us.
When Your Data Is Shared
Some data must be shared with trusted partners for service delivery and legal obligations. We only share as needed and do not sell your data to outside parties.
Service Providers and Partners
We work with select providers for web hosting, analytics, payments, and email communications. Partners access only the data required for requested services.
Legal Responsibilities and Rights
We disclose information where required by Australian law, court order, or government requests.
Use of Anonymous Statistics
Aggregated, non-personal data helps us understand audience behaviour and site performance.
Your Privacy Rights and Options
You have rights to access, correct, delete, restrict, or object to the use of your personal information. We enable you to exercise these rights easily.
- • Request access to see what personal data is held
- • Correct inaccurate or outdated information
- • Request removal of your data from our systems
- • Receive a copy of your data in common formats
- • Object to certain processing activities
- • Request restriction of your data's use
To exercise rights or know more, contact our privacy team via email. We will address requests promptly and transparently.
How We Protect Your Data
Your data is protected using encryption, access controls, and ongoing monitoring for security breaches or unauthorised access.
Technical Safeguards in Place
- • SSL encryption for data in transit
- • Secure password protocols on user accounts
- • Frequent software updates and vulnerability scans
- • Firewall and threat detection systems
Organisational Safeguards
- • Staff privacy training and confidentiality policies
- • Access controls tailored by user role
- • Vendor risk assessment procedures
- • Incident response and reporting plans
Data Retention and Deletion
We keep your information only as long as necessary for legitimate purposes or legal requirements. Data is deleted or anonymised safely when no longer needed.
- • Retained during your account’s active period
- • Kept for engagement and progress tracking only
- • Held while your inquiries or support requests remain active
- • Stored in line with tax and legal obligations
- • Kept until you opt out of communications
Retention periods depend on data type and Australian law.
International Transfers of Data
When working with overseas providers, we take steps to safeguard your data and comply with Australian privacy law.
- • Data transferred only for essential services
- • Partners required to uphold strict privacy standards
- • Contracts incorporate legal transfer clauses
- • Regular privacy impact assessment reviews
Cookies and Tracking Technologies
Cookies enable core site features and personalisation, helping us improve service quality and relevance for all users.
Types of Cookies Used
- • Enable login, security, and basic site features
- • Track site analytics and performance metrics
- • Remember your settings and preferences
- • Improve interactive features on our site
Your browser privacy settings let you control cookie use. Disabling cookies may impact some site features.
Updates to This Policy
We will notify users of updates to this Privacy Policy, reflecting any changes in data collection, use, or legal requirements.
- • Update this page to show new policy versions
- • Email registered users about major updates
- • Post notices on the homepage upon change
- • Highlight changes for clarity
Check this policy periodically for important updates.
Contact Our Privacy Team
Have questions about your data or privacy? Reach out to our team for clarity or to make a request.
serovicaeon
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61 3 9498 1767
Email: content@serovicaeon.com
Last updated on November 8, 2025
Policy effective from November 8, 2025